Make a call with Google Voice

You tin brand domestic and international calls from your Google Vocalism number on desktop or mobile.

Call someone with Google Voice

Important:

  • Caller ID must be turned on to brand calls from your mobile device carrier.
  • You can only make an emergency call on Vocalization for Google Workspace accounts managed past your piece of work or school.
  • When you call someone, a US phone number might appear that's non your number. The person you telephone call however gets a phone phone call from your Google Voice number.

Tip: For international calls, enter the state code before the phone number. For example, for Brazil, enter +55 earlier the phone number.

Utilise your Google Voice number for calls from your phone app

Of import: This characteristic isn't available for Google Workspace accounts.

When you brand outbound calls with your phone app, you can utilize your Google Voice number instead of your phone's carrier number. Calls you make from the Voice app always use your Google Voice number.

  1. Open the Voice app "".
  2. At the elevation left, tap Menu "" and thenSettings.
  3. Under "Calls," tap Calls started from this device's phone app.
  4. Select when to employ Google Voice for calls from the telephone app.
  5. Under "Driving way," select when to use Google Voice while driving.

Tip: If a call from your phone'south calling app isn't costless, you get a message that the call routes through Google Phonation.

Add together money to your account

  1. Open the Vocalization app "".
  2. Tap Card "" and then Settings.
  3. Nether "Payments," tap Add together credit.
  4. To add together to your remainder, tap the corporeality of credit and then Add credit.
  5. Select a payment method.
  6. Tap Buy. You get an e-mail to confirm your purchase.
  7. Side by side to "Auto-recharge," you can select what to do when your rest falls below $2.00:
    • $ten, $25, $50: Automatically add this amount of credit. Afterward you select your payment method, tap Salvage.
    • Notify me via email: Get an e-mail reminder when your balance is low.
    • Off: Don't automatically add together more credit to your business relationship.

Tip: If you're not sure how much credit to buy, you can find the calling rate for a state or region. Adjacent to "Calling rates," tap Look up Search and enter the country/region you desire to call. Rates vary by state/region and are charged per minute.

Your bank statement might show an extra $1.00 transaction from Google. The transaction is a temporary authorization request to make sure your bill of fare is valid and has enough funds. Information technology isn't an bodily accuse, and will disappear.

If there'due south a credit buy for a larger amount y'all didn't make, acquire how to report the unauthorized charge.

Know how much a call costs

  • When y'all're calling from the US, almost all Google Vocalism calls to the US and Canada are gratuitous.
  • Calls to a few places in the U.s.a. and Canada cost 1 cent per minute USD, or the listed rate for your local currency.
  • Calls to places exterior the United states are at listed rates.
  • Learn more about calling rates.

Domestic and international calls use minutes from your mobile carrier, unless you make calls over the internet.

Long-altitude charges

When you call someone, your call is routed through a randomly assigned Us number. If the routed number'south surface area code isn't the aforementioned as your area lawmaking, you might be charged long-distance rates. If y'all travel to another land/region, your carrier can charge you international calling rates.

Standard airtime and text messaging rates apply, based on your telephone plan.

International charges

If you lot accept a US number and telephone call someone while visiting another country/region, you're charged international rates. Your mobile carrier might besides charge yous actress roaming fees. To make calls without roaming, you tin use Wi-Fi or mobile data.

Confirm your paid phone call uses Google Phonation

If your call isn't free, you get a message from Google Phonation. The message says how much the call costs or that the call is routed through Google Voice.

If you don't get a message, your phone call isn't using Google Phonation. Your mobile carrier might charge you lot.

Check if your call settings were inverse by a recent update or some other app that conflicts with Google Voice.

Use of data & text letters

You can only ship text letters to numbers in the US and Canada.

Texts yous transport

Texts you send from the Google Voice mobile app or at voice.google.com apply data. They can use data from your mobile telephone plan, or a Wi-Fi internet connection. You don't need to buy Google Voice credit.

Texts you go

Based on your mobile phone programme, yous can exist charged for text messages you receive.

If you accept trouble buying credit

If you lot accept problems paying for calling credit or y'all become i of the messages below, yous might need to fix an issue with your payments profile.

"Your transaction cannot be completed"

If you're asked to provide more than data afterwards y'all receive this message, follow the instructions. If not, endeavor the following:

  • Check whether the billing accost for your payment method, such every bit your credit bill of fare, matches the address in your Google Pay settings. If they don't match, update your address on pay.google.com, and try the transaction again.
  • If you're on an app, attempt to pay on the product'southward website instead. If y'all're on the website, endeavour the app.
  • If yous're buying Google Voice credit on Google Pay, learn how to set up payment issues on your account.
  • If yous're using invitee checkout on Google Store, sign in to your Google Account. If y'all don't have one, create your Google Business relationship.

"Unable to complete transaction: expired menu"

"Unable to complete the transaction. Delight use some other form of payment."

  • Check if your payment method is upwardly to date. If it isn't, update information technology in Google Pay. Then try your purchase once more.
  • Make sure you have enough money in your account for the purchase.
  • If you still have problems, contact your depository financial institution to check if there's a problem with your account.
  • Try to brand the purchase over again with a unlike payment method.

"Your payment didn't become through. Delight attempt a different payment method or effort over again later."

  • Check if your payment method is upwards to date. If it isn't, update information technology in Google Pay. So endeavor your purchase again.
  • Make sure yous accept plenty money in your account for the purchase.
  • If you still have issues, contact your banking concern to bank check if at that place'due south a problem with your business relationship.
  • Try to make the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If you lot get this message, information technology might be because:

  • We noticed a suspicious transaction on your payments profile.
  • We need more than information to protect your business relationship against fraud.

To fix the event, try the post-obit.

  1. Go to pay.google.com.
  2. Act on any alerts or requests. Before y'all tin can buy annihilation through your Google Account, you may need to verify your identity.
  3. Brand sure your name, address, and payment information are up to engagement.

"Unable to process payment: low card balance"

You might not accept plenty funds in your business relationship to make the payment. Check your account remainder or contact your bank.

Ineligible or grayed out card

If your card is grayed out or yous get a message your card is ineligible, you can't use information technology for this type of purchase. Try to make the purchase again with a unlike payment method.

If you tin't find the payment method y'all want to employ, to add a new 1, follow the instructions on the screen.

Why do I have a "pending" transaction?

You may notice a pending transaction for calling credit on your carte du jour statement or Google Pay. This pending transaction is an say-so request and not a charge. The authority asking is a temporary hold that changes when the payment goes through.

Manage auto-recharge payments

If you turn on car-recharge in Google Vox, your charges for calling credit show under "Subscriptions and services" in Google Pay. Y'all can make payments by visiting pay.google.com. Auto-recharge payments can't be managed from the Google Pay mobile app.

  1. Sign in to Subscriptions.
  2. Find the Google Voice auto-recharge for calling credit and click Manage.

Cancel an machine-recharge

If you abolish an auto-recharge subscription, any payments y'all already fabricated aren't refunded.

  1. Sign in to Subscriptions.
  2. Find the Google Voice auto-recharge for calling credit and click Manage.
  3. Select Cancel subscription.
  4. Go to voice.google.com.
  5. At the top right, click Settings "".
  6. On the left, click Payments.
  7. Next to "Auto-recharge," select Off.

Related resource

  • Ask for a Google Voice refund
  • Make a call with Google Voice

Confirm your paid phone call uses Google Vocalization

If the call isn't complimentary, y'all get a message from Google Vocalism. The message says how much the call costs or that the phone call routes through Google Phonation. Learn more about the cost of a call.

If you don't become a message, your phone call doesn't apply Google Vocalization and your carrier can charge you.

Tips: Check that:

  • A recent app update didn't modify your telephone call settings.
  • Another app doesn't conflict with Vocalization. In your telephone's settings, open Apps and notifications and then Default apps. Make certain Google Vox is the "Default telephone call redirecting app."

Know how much a call costs

  • When you're calling from the United states, almost all Google Vocalism calls to the U.s. and Canada are free.
  • Calls to a few places in the US and Canada cost 1 cent per minute USD, or the listed rate for your local currency.
  • Calls to places outside the US are at listed rates.
  • Learn more nearly calling rates.
  • Domestic and international calls use minutes from your phone plan, and you might be charged long-altitude rates.
  • If you accept a US telephone number and brand a telephone call when you're in another country/region, you're charged international rates.
  • Brand Google Voice calls over the internet.

Tip: If your internet connection isn't stable, y'all get a notification to utilize minutes from your phone plan, which may include carrier call charges. If you don't desire to switch to a carrier telephone call, on the notification, select Cancel.

Related links

  • Set up phones to make & receive Google Voice calls
  • Prepare problems with Google Phonation calls
  • Utilize one-click dialing on Google Vox

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